Privacy Policy

1 Information We Collect

We collect information to provide you with tailored engineering solutions, solar equipment quotes, and seamless regulatory net-metering approvals. The information collected falls under the following categories:

a) Contact and Identity Information

When you submit a consultation form, request a site feasibility survey, or contact our helpline, you may provide:

• Full Name: To identify you as the property owner or project contact person.
• Mobile Number: To coordinate site visits, deliver quotes, and share DISCOM / subsidy progress.
• Email Address: For formal detailed engineering drawings, financial models, quotations, and warranty certificates.
• Postal / Installation Site Address: Premises location, pin code, district, state, and landmarks anywhere in India.

b) Technical and Electrical Consumption Data

To accurately size your photovoltaic rooftop installation and calculate financial payback:

• Average monthly electricity bill or units (kWh) consumed.
• Existing sanctioned load and power supply type (Single-phase 230V or Three-phase 415V).
• State electricity distribution company (DISCOM / Electricity Board) and Consumer Account (CA) / consumer number.
• Rooftop dimensions, orientation, roofing material (RCC terrace, tin shed, tile), and shadow obstruction factors.

c) Automatically Collected Log and Device Data

When you browse linksolar.in, our web servers automatically collect standard technical information:

• Internet Protocol (IP) address and approximate geographical region.
• Browser type, version, and operating system.
• Referring source, pages viewed, time spent on pages, and navigation flow.
• Device identifiers and screen resolution to deliver an optimized responsive layout.

This technical log data is aggregated and does not identify individual users without explicit form submission.

2 How We Collect Information

Linksolar collects your personal and technical information through the following touchpoints:

• Direct Online Forms: When you complete the quote form, subsidy calculator, or quick enquiry forms on our website.
• WhatsApp & Telephone Calls: When you initiate a WhatsApp chat with our engineers or call our official customer care lines (+91 92207 47006).
• On-Site Rooftop Surveys: During physical inspections conducted by Linksolar structural and electrical engineers at your premises.
• Government Portals & Utility Discoms: With your express authorization, data submitted through the PM Surya Ghar National Portal or state DISCOM net-metering application portals.
• Server Log Technologies: Cookies, local storage, and server log files created during your browsing sessions.

3 How We Use Personal Information

Linksolar uses the collected information strictly for legitimate commercial, engineering, and statutory purposes:

• Solar System Engineering: Generating solar feasibility assessments, 3D shadow analysis, system sizing reports, and Bill of Materials (BOM).
• Quotation and Financial Modelling: Preparing commercial bids, calculating payback periods, and detailing equipment specifications (Tier-1 solar panels, inverters, lithium batteries).

Subsidy & DISCOM Liaisoning

Facilitating Central Government Direct Benefit Transfer (DBT) subsidies under PM Surya Ghar: Muft Bijli Yojana and coordinating net-metering approvals with state electricity boards and distribution companies across India.

4 Communication Consent & DND / DNC / NCPR Waiver

DND / NCPR Exemption: Notwithstanding your registration under the National Do Not Call (NDNC) registry, Do Not Disturb (DND), or National Customer Preference Register (NCPR) under TRAI regulations, you expressly consent and authorize Linksolar to contact you for the above-mentioned solar advisory, engineering, and project execution purposes.

You can revoke this marketing communication consent at any time by messaging us on WhatsApp at +91 92207 47006 or emailing linksolarggn@gmail.com with your mobile number.

5 Sharing of Personal Information

Linksolar maintains a strict zero-data-selling policy. We never sell, rent, or trade your personal data. We disclose information only to the following trusted entities to fulfill our service contract with you:

• State DISCOMs & Government Bodies: Relevant state power distribution utilities across India and the Ministry of New & Renewable Energy (MNRE) for net-metering clearance, meter synchronization, and Direct Benefit Transfer (DBT) subsidy credit.
• Original Equipment Manufacturers (OEMs): Panel and inverter manufacturers (e.g., Tata Power Solar, Adani Solar, Waaree, Sungrow, Growatt) solely for warranty registration, RMA claims, and serial number activation.
• Logistics & Delivery Partners: Transport agencies for heavy hardware delivery (solar modules, structures, inverters) to your installation address.
• Hosting & Technical Service Providers: Cloud infrastructure, database hosting, and communication gateway providers bound by strict confidentiality and non-disclosure obligations.
• Statutory & Judicial Authorities: If compelled by an official subpoena, court order, or applicable Indian law to protect against security threats or fraud.

6 Cookies & Tracking Technologies

We use cookies, web beacons, and local storage tokens to optimize your browsing experience on our platform:

• Essential Session Cookies: Required to maintain form inputs across multi-step solar calculator pages and protect against Cross-Site Request Forgery (CSRF).
• Performance & Analytics: Aggregated measurement tools that help us analyze which pages are most visited, page load speeds, and potential technical glitches.
• Preferences: Remembering your city selection or form field choices to save time during repeat visits.

You can manage or disable cookies at any time via your browser settings. Please note that disabling essential cookies may impact certain dynamic features of the site (such as real-time solar estimate calculators).

7 Data Storage & Security Practices

Linksolar implements industry-standard technical and operational safeguards to protect your personal data against unauthorized access, loss, misuse, or alteration:

• SSL / TLS Encryption: All data transmitted between your browser and our servers is secured using 256-bit encryption.
• Access Controls: Database access is restricted to verified Linksolar engineers and project managers on a strict need-to-know basis.
• Periodic Audits: Regular security scans and vulnerability assessments on our database and web server configurations.
• Data Retention: We retain customer project documents for the duration of the system warranty period (up to 25 years for solar module warranty liaisoning) or as required by Indian taxation and corporate laws, after which data is securely anonymized or deleted.

While we deploy state-of-the-art security measures, no transmission over the internet can be guaranteed to be 100% impenetrable. Users acknowledge this inherent risk when sharing data online.

8 User Rights & Choices (DPDP Act, 2023)

In accordance with the Digital Personal Data Protection Act, 2023 (DPDP) and applicable Indian information technology guidelines, you hold the following rights regarding your personal information:

• Right to Access: You may request a summary of the personal information Linksolar holds about you and the processing activities undertaken.
• Right to Correction & Updation: You can request the correction of inaccurate, obsolete, or incomplete personal or property records.
• Right to Erasure: You may request deletion of your personal information, provided such data is no longer necessary for ongoing installation contracts, active warranty liaisoning, or statutory legal obligations.
• Right to Withdraw Consent: You may withdraw your consent for communications or data processing at any time, without affecting the legality of prior processing.
• Right to Grievance Redressal: You have the right to register a grievance with our Grievance Officer regarding any data protection concerns.

To exercise any of these rights, email us at info@linksolar.in with the subject line "Data Privacy Request". Verification of identity may be requested before releasing records.

9 Age of Majority & Children's Privacy

Our website and solar services are intended exclusively for individuals competent to enter into legally binding contracts under the Indian Contract Act, 1872 (at least 18 years of age) who are legal property owners or authorized representatives.

Linksolar does not knowingly solicit or collect personal information from minors under the age of 18. If you believe that a minor has submitted personal details through our website, please notify us immediately at info@linksolar.in and we will take immediate steps to delete such records.

10 Third-Party Portals & External Links

Our website contains external links to third-party portals, including:

• PM Surya Ghar National Portal (pmsuryaghar.gov.in)
• Ministry of New and Renewable Energy (mnre.gov.in)
• State Electricity Distribution Company (DISCOM) portals across Indian states

These external websites are governed by their own independent privacy policies and terms. Linksolar is not responsible for the privacy practices, data handling, or content of third-party websites. We encourage you to review their policies when visiting them.

11 Grievance Officer & Dispute Redressal

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the details of the designated Grievance Officer are set out below:

Resolution Timeline: We acknowledge receipt of any privacy or data grievance within 24 to 48 hours and strive to resolve all complaints within 15 calendar days from the date of receipt, in accordance with applicable Indian statutory timelines.

12 Changes to This Privacy Policy

Linksolar reserves the right to update or modify this Privacy Policy periodically to reflect changes in regulatory directives, technological updates, or solar industry practices. When material revisions occur, we will update the "Last Updated" date at the top of this page.

Your continued use of our website or services following the posting of an amended policy constitutes your agreement to the updated terms. We recommend checking this page periodically to remain informed.