Terms of Service

1 Agreement & Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "User", "You") and Linksolar ("Linksolar", "Company", "We", "Us", "Our"), operating pan-India across all states and Union Territories in India.

By accessing our website, submitting an enquiry, booking an engineering survey, or executing a solar EPC contract with Linksolar, you confirm that:

• You are at least 18 years of age and legally competent to enter into a binding contract under the Indian Contract Act, 1872.
• You are the lawful owner of the premises or possess valid written authorization / No Objection Certificate (NOC) from the property owner to install a rooftop solar power plant.
• You accept and agree to comply with all guidelines, disclaimers, and procedures outlined herein.

2 Communication Consent & DND / DNC / NCPR Waiver

Overriding DND / NDNC / NCPR Services: Notwithstanding your registration under Do Not Disturb (DND), National Do Not Call (NDNC), or National Customer Preference Register (NCPR) services administered by telecom service providers or TRAI, you expressly consent and authorize Linksolar to contact you for the above-mentioned commercial, engineering, and project coordination purposes.

If you wish to opt out of non-essential promotional communications, you may inform our support desk at linksolarggn@gmail.com or message our WhatsApp desk at +91 92207 47006. Transactional and statutory project updates regarding active solar installations cannot be opted out of until plant handover is complete.

3 Solar Feasibility & Engineering Quotations

All solar system estimates, ROI calculations, and generation forecasts displayed on our website or generated via online calculators are indicative figures based on standard climatic solar irradiation data across India (MNRE / National Solar Radiation Database / PVGIS models):

• Physical Site Feasibility: Final plant capacity and design are subject to a physical rooftop structural survey, shadow analysis, electrical cabling route assessment, and DISCOM sanctioned load verification.
• Validity of Quotations: Formal quotations provided by Linksolar are valid for a period of 15 to 30 calendar days from the date of issue. Solar PV module and aluminum mounting structure prices are subject to global commodity market fluctuations and may require re-quotation after expiry.
• System Customisation: Any change requested by the customer in equipment specifications (such as upgrading to Bifacial TOPCon modules, adding micro-inverters, or integrating hybrid lithium battery storage) will reflect in an adjusted final Bill of Materials (BOM).

4 Advance Payment & Refund Policy

This policy reflects the custom engineering nature of rooftop solar installations:

• Upon receipt of your advance payment, Linksolar immediately incurs non-recoverable operational costs, including dedicated engineering design hours, DISCOM application processing fees, and reserved hardware inventory from OEM manufacturers (Tata Solar, Adani Solar, Waaree, etc.).
• Exceptions: In the rare event that a rooftop is determined by Linksolar engineers to be structurally unfeasible or hazardous for solar installation prior to the procurement of panels and structures, a partial refund may be considered at the sole discretion of Linksolar management, after deducting applicable survey, technical drawing, and administrative expenses.
• Payment Milestones: Unless otherwise agreed in a separate EPC contract, standard payment milestones are: (i) Advance booking token upon contract signing; (ii) Material delivery milestone prior to hardware dispatch; and (iii) Final commissioning balance upon plant installation and net-meter testing.

5 Shipping, Delivery & Project Timelines (45 to 90 Days)

While Linksolar strives to complete projects within the stipulated timeframe without delays, customers acknowledge that solar EPC execution involves coordination with multiple external statutory bodies:

• External Delay Factors: Timelines may be extended due to circumstances beyond our direct control, including but not limited to:
  • Government and DISCOM net-meter procurement, bi-directional meter testing queues, and power transformer feasibility clearances.
  • Delays in state electricity board inspections (CEI inspection for plants above 50 kW or DISCOM field visits).
  • Extreme monsoon weather, severe dust storms, or local construction restrictions enforced by statutory government authorities.
  • Site unreadiness on the customer's end (delays in civil work, water access, or roof clearance).
  • Force majeure events, supply chain interruptions, or transport strikes.
• Schedule Updates: In all such cases of external delay, customers shall be promptly informed regarding the revised milestone schedule. Such extensions shall not constitute a breach of contract and do not entitle the customer to cancellation or liquidated penalty claims.

6 PM Surya Ghar Muft Bijli Yojana & Subsidies Disclaimer

Linksolar actively assists residential rooftop solar customers in applying for Central Government subsidies under the PM Surya Ghar Muft Bijli Yojana and applicable state solar incentives:

• Liaisoning Support: Linksolar handles portal registration, plant commissioning documentation, and work completion certificate uploads on the National Rooftop Solar Portal on behalf of the customer.
• Direct Benefit Transfer (DBT): Subsidies are sanctioned and released directly by the Government of India / DISCOM into the customer's Aadhaar-seeded bank account. Linksolar does not disburse subsidies directly and does not adjust subsidy amounts as upfront discounts unless an explicit corporate scheme is signed.
• Disbursement Timeline Disclaimer: The time taken for subsidy credit (typically 30 to 60 days following net-meter installation) is determined solely by government treasury and DISCOM verification procedures. Linksolar does not warrant, guarantee, or accept liability for statutory delays, changes in MNRE subsidy rates, or rejection caused by discrepancies in customer documentation (e.g., mismatched Aadhaar name or inactive bank accounts).

7 DISCOM Net-Metering & Grid Approvals

Turnkey grid-tied solar systems require bi-directional net-meter synchronization with your respective state electricity distribution utility (DISCOM / State Electricity Board) anywhere in India:

• Sanctioned Load Compliance: Solar plant capacity cannot exceed the maximum percentage of your sanctioned electricity load permitted by your respective DISCOM guidelines (typically 100% of sanctioned load for residential consumers). If your required solar capacity exceeds your sanctioned load, load enhancement must be completed with the DISCOM.
• Bi-directional Meter Testing: Official net-meters must be procured, tested, and sealed in designated DISCOM testing laboratories prior to physical installation at your meter box.
• Tariff & Net-Metering Policy: All grid export credits and billing adjustments are governed by state electricity regulatory commission (HERC / DERC / UPERC) regulations. Linksolar has no authority over DISCOM billing cycles or feed-in tariff revisions.

8 Equipment Warranties & Workmanship Guarantees

Linksolar installs exclusively Tier-1 MNRE-approved equipment. All hardware warranties are backed directly by the respective Original Equipment Manufacturers (OEMs):

• Solar PV Modules: Typically carry a 10 to 12 year limited product warranty and a 25-year linear power performance warranty (guaranteeing at least 80% to 84.8% power output at year 25) as specified by the module manufacturer (e.g., Tata Power Solar, Adani Solar, Waaree, Vikram Solar).
• Grid-Tied / Hybrid Inverters: Carry a standard 5 to 10 year manufacturer warranty against component failure (Sungrow, Growatt, Deye, Solis).
• Lithium Battery Storage (BESS): Covered by manufacturer warranty for a defined cycle life or warranty period (typically 5 years at specified Depth of Discharge).
• Linksolar Workmanship Guarantee: Linksolar provides a 1-year comprehensive installation and workmanship warranty covering module mounting structures, cable conduits, and AC/DC electrical terminations from the date of physical installation.
• Exclusions from Warranty: Warranties are voided by unauthorized third-party modifications, physical tampering, deliberate damage, extreme grid surges where earthing has not been maintained by the customer, lightning strikes exceeding surge arrester ratings, or failure to perform routine water cleaning of panels.

9 Customer Obligations & Site Readiness

To ensure smooth project execution and personal safety, the customer agrees to:

• Provide safe, unobstructed, and continuous physical access to the rooftop terrace, meter box area, and electrical distribution board during survey, installation, and inspection stages.
• Provide single-phase or three-phase electrical power and clean water access at the rooftop level for module cleaning and system commissioning.
• Ensure that the roof structure is structurally sound, waterproofing is intact prior to structure erection, and no unauthorized extensions or shading structures are erected post-commissioning.
• Provide authentic electricity bills, Aadhaar card copies, property tax receipts, and bank account proofs necessary for statutory DISCOM net-metering and PM Surya Ghar subsidy filings.
• Secure any necessary society or Resident Welfare Association (RWA) permissions or interior society NOCs before our team mobilizes on site.

10 Limitation of Liability & Force Majeure

To the maximum extent permitted by Indian law, Linksolar, its directors, employees, and engineering partners shall not be held liable for:

• Any indirect, incidental, special, punitive, or consequential damages whatsoever, including loss of anticipated electricity savings, business interruption, or data loss.
• Reduction in solar generation caused by newly constructed neighboring high-rise buildings, trees, ambient smog/dust accumulation, or weather variations.
• Power generation downtime resulting from local grid load shedding or DISCOM feeder outages (as grid-tied inverters automatically shut down for lineman safety during grid failure).
• Force Majeure: Neither party shall be liable for non-performance or delay resulting from acts of God, extreme natural disasters, floods, earthquakes, fires, epidemics, war, civil unrest, or changes in government import duties / renewable energy regulations.

11 Intellectual Property Rights

All content, branding, visual designs, 3D solar system renders, technical calculators, software code, and text published on linksolar.in are the proprietary intellectual property of Linksolar and are protected under Indian and international copyright and trademark laws.

Users may not copy, reproduce, scrape, republish, or commercially exploit any material from this website without express prior written consent from Linksolar management.

12 Governing Law & Dispute Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to our services, contracts, or website shall be governed by and construed in accordance with the substantive laws of the Republic of India.

In the event of any legal dispute or claim that cannot be amicably resolved through mutual good-faith negotiation within thirty (30) days, the dispute shall be subject to the exclusive jurisdiction of the competent courts of law in India.

13 Grievance Redressal & Contact Details

For any legal enquiries, contractual questions, or formal grievances regarding these Terms of Service or your solar installation contract, please reach out to our compliance desk: